Troubleshooting Steps for Your VocalMist NebulizerUpdated a month ago
Having trouble getting adequate mist output from your VocalMist nebulizer? Below, you’ll find a series of steps to help you identify the cause and get your VocalMist back to performing effectively.
1. Ensure Proper Charging
- Fully Charge the Device
- Connect your VocalMist nebulizer to a power source using the included USB cable for at least 1.5 hours.
- A low or insufficient battery often leads to weak or nonexistent mist.
2. Verify You’re Using the Correct Solution
- Use VocalMist Hydration Formula
- Your nebulizer is optimized for our own isotonic saline solution.
- Substituting other liquids can damage the device or reduce mist output.
3. Clear Liquid Accumulation in the Nozzle
- Gently Shake the Unit
- Sometimes, excess liquid can collect within the nozzle, blocking the mesh.
- A light shake can free the mesh and restore normal mist production.
4. Inspect and Adjust any Compressed Pins
- Detach the Saline Cup
- Press the white button on the back of the device to remove the cup from the charger.
- Check the 3 Gold Pins
- These pins (on the bottom of the cup) should be fully extended to ensure proper electrical contact.
- Adjust Compressed Pins
- If any pin looks pushed in, carefully pull or press it back to a fully extended position.
5. Look for Corrosion or Discoloration
- Examine All Connectors
- Check both the gold pins on the saline cup and the circular connectors on the main (battery) unit.
- Remove Corrosion
- If you see discoloration, gently scrape the affected area with a thin metallic object (e.g., a paperclip) until the underlying metal is visible.
- Reattach Firmly
- Once everything is clean and aligned, firmly snap the saline cup back onto the device.
6. Deep Clean the Mesh
- Vinegar & Water Solution
- Add 2–3 drops of white vinegar and 3–6 mL of lukewarm water to the cup.
- Run the device to nebulize this mixture (do not inhale the mist).
- Rinse thoroughly with water afterward.
- Let the cup air-dry completely before using it again.
Need Further Help?
If you’ve attempted all of the above steps and are still experiencing issues, please contact us with the following details:
- Your order number (if available)
- A brief description of the issue
- Which troubleshooting steps you’ve already tried
We’re here to help you get the best performance out of your VocalMist nebulizer.